Service Offerings

Minitek’s Quality team consists of professionals with below mentioned certifications — MCPs & MCSEs
CCNA & CCNE VSP & VTSP
Cisco Certified Network Engineers
AMP NETCONNECT Certified Professionals
Vmware Technical Solutions Professional
Tivoli Certified Sales Professionals & Tivoli Certified Technical Sales Specialist

Minitek has its centralized help desk situated in its corporate office. Support mechanisms adopted by our service coordinators are well documented for service call analysis & management to achieve customer satisfaction, fast response time & low down time.

Comprehensive Hardware Maintenance Services
 Facility Management Services
In today’s Demanding IT Scenario needs for proper IT services are increasing day by day with growing IT infrastructures. Minitek has proposed these suites of service offerings to meet the growing demands of the ongoing IT industry.

Comprehensive Hardware Maintenance Services
The suite of service offerings aimed under comprehensive hardware maintenance services help customers in maintaining their IT infrastructure in post warranty scenario. CHMS is aimed at ensuring that customer’s critical IT infrastructure is up & running to ensure business continuity.

Minitek has invested in back up infrastructure for its engineers to support customer in a professionally managed way of working. Which is ultimately aimed at maintaining high uptime & availability of customer’s critical IT Infrastructure. Minitek offers a choice of service levels for customers to tailor their service needs. The CHMS Suite can be configured to include.

Standby Equipment
Customers can configure their service levels with arrangements of standby equipment when failure occurs & 100% uptime is critical to avoid loss of application.

Onsite Resource
Customer can configure their service levels with arrangement of onsite-qualified resource to achieve fast response time.

Preventive Maintenance Services
Periodic preventive maintenance anticipating potential equipment failure can keep customer’s IT infrastructure up & running.

Repairs & Spares facility
Minitek has a centralized help desk where centralized spares & repairs facility is available where equipment not repairable in the field is attended to and standby equipment is provided which is further replaced by repaired original equipment.

Facility Management Services
Facility Management Services covers all aspects of customer’s multi vendor IT environment. This suite of offerings can be configured to include.

  • On site Technical Resources
  • Help Desk Services
  • Asset Management
  • Network Management Services
  • Software Distribution/ Data Back up Services

Customers can select services that are right for their business. Minitek will ensure that the support needed to integrate new technologies, resolve issues & control costs is provided.

On Site Technical Resources
Minitek can provide qualified engineers with varying levels of expertise, based on service level requirement. On Site resources are mapped with the skill sets required & appropriately posted.

Help Desk Services
In the facility Management scope, the Help Desk is a resource provided at customer’s site, which acts as a central point for logging calls. The Help Desk logs, assigns & tracks the call until closure. The Help Desk also manages the support manpower resources available on site.

Asset Management Services
As a part of the suite of Facility Management Services, the customer can avail of IT inventory management services to keep track of IT infrastructure, the dates of purchase, warranty, warranty expiry period, annual maintenance contract duration, etc. this frees IT head from the tedious task of tracking the assets.

Network Management Services
This Service is aimed at providing network trouble shooting of cabling, networking cards, hubs, switches and routers. Additional services using proprietary management software from IBM, Cisco or HP can also be configured in this service offering.

Software Distribution/ Data Backup Services
Setting up procedures of Software Distribution/ Data Back up. Determining standard workstation suite of software & ensuring that software is distributed according to standards. Conducting periodic system audits to verify compliance. Establish back up procedures as per company’s requirements. Maintain on Site backup storage procedures. Determine Periodicity of backup.

Network Integration Services:
LAN, WAN, MPLS, and more — Advanced Network Solutions makes it simple for your business to get the infrastructure it needs. Whether implementing a new network, upgrading an existing one or simply adding an application, we provide end-to-end service. By designing and implementing networks, we help your business operate more efficiently.

Minitedk Network solutions and Services  include the following:
Local Area Networks
We provide Local Area Network (LAN) analysis, consulting, design, implementation, diagnostics, management, administration, and training.

Wide Area Networks
We provide Wide Area Network (WAN) analysis, consulting, design, WAN hardware, interconnectivity hardware, voice over IP (VOIP) / Frame Relay / MPLS / DSL, and more.

Structured Cabling Systems
You’ll receive site analysis, cable management design, data and voice cable installations, and vendor-specific cable configurations.

Remote Network Monitoring
Advanced Network Solutions monitors your network from our secure network operations center (NOC). When an error occurs, we will notify you, and our certified technicians will quickly resolve the issue.

 

Solutions

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SLA forms  a important core of our methodology. All Minitek services are delivered through a SLA driven approach and ALL SLAs are transparently reported on our online Minitek (Customer Service) portal.  Each and every individual at Minitek offering technical and service support is dedicated to the practical pursuit of customer satisfaction.

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